Frequently Asked Questions (FAQs)


  1. Who can Use NSDL Mobile Application?
  2. Can I register for IDeAS facility through NSDL Mobile Application?
  3. How can I register for IDeAS facility through NSDL Mobile Application?
  4. Can I use IDeAS facility through website, if I register Client account through NSDL Mobile Application?
  5. What are the requirements for accessing NSDL Mobile Application?
  6. If I am an existing User of IDeAS facility, do I need to register separately to access NSDL Mobile Application?
  7. What are the charges for downloading and using NSDL Mobile Application?
  8. What to do if I change my mobile phone device?
  9. What should I do if I forget my Password?
  10. Can I change password from NSDL Mobile Application?
  11. What should I do if I forget my User ID?

 

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Answers :

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Q. 1 Who can Use NSDL Mobile Application?

NSDL Mobile Application can be used by demat account holders having demat account with Depository Participant (DP) of NSDL

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Q. 2 Can I register for IDeAS facility through NSDL Mobile Application?

Yes. Your demat account holder having demat account with DP of NSDL can register for IDeAS facility through NSDL Mobile Application by following the simple registration steps provided, mobile number of Sole Holder / First Holder or Second Holder or Third Holder (in case of joint account) is registered in the demat account.

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Q. 3 How can I register for IDeAS facility through NSDL Mobile Application

i. Click on 'New User Registration'

ii. Enter the following details on the registration page:

  • DP ID (of your DP where you have opened your demat account)


  • Client ID (i.e. provided by your DP)


  • Choose your own User ID (between 3 to 8 characters)


  • User Name


  • Email ID


  • Password and Confirm Password (between 8 to 16 characters), both alphanumeric.


iii. Tick on check box 'I agree to the terms and conditions' and click on 'Submit' button.

iv. Upon submitting the request, a One Time Password (OTP) will be generated and it will be sent on the Mobile number registered in your demat account.

v. Enter the OTP received from NSDL within 5 minutes from submitting the request.

vi. On successful verification of OTP, you will be directed to log-in page of the Mobile Application.

vii. You can start using IDeAS facility through NSDL Mobile Application.

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Q. 4 Can I use IDeAS facility through website, if I register Client account through NSDL Mobile Application?

Yes. You will be able to access IDeAS facility through eservices website viz., https://eservices.nsdl.com/ even if you have registered your demat account through Mobile Application.

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Q. 5 What are the requirements for accessing NSDL Mobile Application?

You need to have internet connectivity in your mobile phone to access IDeAS facility through Mobile Application and log-in credentials viz., User ID and password created at the time of registration of SPEED-e / IDeAS facility.

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Q. 6 If I am an existing User of IDeAS facility, do I need to register separately to access NSDL Mobile Application?

No separate registration is required for Mobile Application. You can access Mobile Application with your existing log-in credential viz., User ID and password.

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Q. 7 What are the charges for downloading and using NSDL Mobile Application?

Currently, Mobile Application is absolutely free for Users.

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Q. 8 What to do if I change my mobile phone device?

In case you want to use the Mobile Application on your new device, you will have to re-download the Mobile Application on your new handset and you can log-in with your existing credential viz., User ID and password.

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Q. 9 What should I do if I forget my Password?

You can reset password through Mobile Application by following the below mentioned process:

  • Click on Forgot Password link available on log-in screen


  • Enter your User ID, DP ID & Client ID and click on 'Generate OTP' button


  • Enter OTP received on your registered mobile number and click on 'Submit' button


  • On successful validation of OTP, 'Reset Password' screen will be displayed and you will be required to enter New Password and Confirm New Password and click on Submit button.


  • Upon successfully changing the password, you will be directed to log-in page.


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Q. 10 Can I change password from NSDL Mobile Application?

Yes, you can reset the password through the option 'Change Password' provided under settings.

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Q. 11 What should I do if I forget my User ID?

User ID is secret information which is only known to you. In case you have forgotten your User ID, you cannot access IDEAS facility. Approach your DP for revocation of your present User ID by quoting your Client Id. After revoking your User ID, you will be required to re-register for IDeAS facility.

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